Consultation Form:
L’TAJ Massage therapists are internationally trained and are able to tailor each treatment to your needs. In order to assist us to prepare for your treatment, we ask that you complete our consultation form ahead of your treatment. Please contact us via mobile or email should you experience any difficulties.
*Please indicate any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Reservations:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Since we are mobile in nature, we recommend that you schedule at least 24 hours ahead of your desired appointment time.
Although we offer planned packages for your convenience, ask us about how you can combine any of our spa services for a custom package that meets your needs.
Cancellation Policies and Fees:
We know that things pop up, so we offer you the freedom to cancel your reservation at no charge up to twelve hours before your appointment. After that, you may be subject to a cancellation fee of 50% of your treatment cost. However, for cancellations with less than one hour’s notice, including no-shows, the full price will be charged.
Group Bookings:
For parties of three or more, please contact us for more information on special rates and booking arrangements. A completed contract and deposit are required to secure your appointment and arranged pricing.
Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 246-850-LTAJ. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
Series of Treatments:
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.
Gratuity:
Gratuity is not included in the price of service or spa packages, but is, of course, at your discretion.
Check in:
We ask that you please be on time for your appointment. If you are running late, we would appreciate if you call us to let us know. We will try to accommodate you as much as feasible, however, the length of service may be adjusted to not interrupt the schedule of other appointments. Full price of scheduled services will apply, so please plan accordingly. If we do not receive a call within 15 mins of your expected treatment time, it will be considered as a no-show cancellation. Please refer to our cancellation policy above.
Personal Belongings:
L’TAJ Massage is not responsible for lost or misplaced items.
Spa Promotions:
Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates.
Professionalism
Our trained therapists are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately. The full price of the treatment will be charged.
COVID-19 Considerations
As we aim to ensure the safety our clients and therapists, please advise us if you are feeling unwell or if you suspect that you may have been exposed.